When the number of active Facebook users, globally, go up to a 2 billion, anybody would start to take social media seriously. And, if you are in the top management of the marketing department of a company, you would definitely want to sit and take notice of the numbers.
As a marketing vice president, you would have already seen the shift in the markets from physical to virtual. The attention of a considerable number of your targeted demographic is available online, which is why social media marketing is one of the most important slices of your entire marketing mix pie. As a marketing VP, success stories of companies leveraging social media for various objectives should be an important read.
Here are 10 must-read social media case studies from various companies all across the globe, representing different industries.
Check-in and Get Rewarded
When you see someone on Facebook checking in to a restaurant, or a movie or somewhere for a vacation, you might think why do I need so much information about so many places and where they are. Scott Wise saw a commercial prospect in each of those check-ins. Being the CEO of A Pots & Pans Production, a company that runs seven restaurants in the USA, he always knew newspaper advertising days are gone. He cashed in on the geo-location tagging feature of apps like Foursquare and Facebook. As a reward for loyalty to his customers who check in and spread brand awareness, he offers a 10% discount on lunch.
2. Discovering YouTube
Not only do startups and emerging small business target audience through social media, but traditional big companies also need to increase their investments in social media marketing to stay in the game.
Gillette found out that advertising on YouTube was a far cheaper than TV. Reaching 1% of the target population through YouTube was 7.3 times less expensive than TV. The campaign was an overall success increasing brand and product awareness and also delivering the campaign message.
3. Mickey Mouse Selfies Anyone?
Social media marketing campaigns have been used for charitable purposes as well. Disney leveraged this aspect as part of their partnership with Make a Wish Foundation. In 2016, Disney first launched their Share Your Ears campaign in honor of Disneyland resorts’ 60th anniversary where they pledged to pay $5 for every photo uploaded on Facebook, Instagram or Twitter featuring Mickey Mouse ears and the hashtag #ShareYourEars. The campaign was a tremendous success with Disney ultimately donating $2 million. The campaign was not only designed as a fundraiser but also for Disney as an enhancement to their brand engagement by touching the right chord on people’s emotions.
4. Finding the Right Influence
One of the most noteworthy social media case studies of 2017 was displayed by Comic Con India which recently did a massive promotion for their brand at virtually no cost. They tied up with Team Quroz and did a virtual search on enthusiastic profiles and fished out real comic fans. A total of 57 people were chosen from this search who were rewarded with free passes and merchandise. In return, they acted as their media influencers who generated enough social media content to create a major hype across the nation for their event. Comic-Con received a total engagement exceeding 31k making their non-paid campaign a huge success.
5. Helping Others
Social media success stories can be found in B2B winners as well. American Express started a social site, AMEX OPEN, in 2007, dedicated to providing financial and business advice to small business owners. Their open forum is a network of people interacting with industry experts and making it an idea-sharing platform. The unique page visits increased by 525% by 2008 making the strategy a successful one. Other B2B social media case studies also include HSBC’s similar forum The HSBC Business Network.
6. Hashtags and More
Lego, the Danish company making plastic brick toys, got people to believe that Lego toys were not just for kids. Their #FillTheGap contest in 2015 increased their brand engagement as people had to send images of filling empty spaces nearby with their Lego architecture. The same year, Uber rode on the Game of Thrones wave pulling a promotional stunt cashing in on the mass hype around the popular TV show with their social media campaign #RideOfThrones bringing the infamous iron throne replica to fans who request it thereby increasing their brand awareness.
7. Feel Free to Use Facebook while You Work
Most of us know the pain of not being able to go online at our workplace and in some corporate offices social media pages are banned on the internal servers. However, Best Buy, a large American electronics retailer, encourages their employees to be online always, which is a process of connecting with your customers 24/7. They have different forums and communities on Facebook and Myspace which enable employees to share brand or store information anytime anywhere. Also, employees are free to use Twitter at all times giving live updates of store promotions.
8. Tweet to Order
Dominos figured out that most of their customers prefer to stay online rather than call up and order a pizza, so they adapted to the digital world much faster than any other food brand. In May 2015, they made pizza delivery easier for U.S. customers with their tweet-a-pizza system. Their target was the super busy younger customers who only needed to tweet a pizza emoticon for placing an order.
9. Write and Promote
Marketing through blogs is an important digital marketing strategy. AmbiPur, a leading brand of air fresheners, organized a bloggers meetup in Chennai, India in 2013. The objective of the event was plain promotion through good writers. The bloggers were given a product experience and an interactive session of blogging. They were encouraged to spread the event news on Twitter and Facebook thus promoting the brand.
10. Social Listening
One of the key reasons for businesses to be on social media is to create a relationship with their customers. Many a time brands have needed to fall back on social media platforms to communicate with consumers. BreadTalk, a Singapore based food, and beverage corporation faced the brunt of the public in 2015 when they came out with a bread bun called “lee bu kai ni” which was intended to be a commemorative product in memory of the late prime minister of Singapore, Lee Kuan Yew. The idea was not well received, and the company had to issue a public apology through their Facebook page.
Multinational corporation Dell made massive investments in this regard in 2014 and came out with their social media command center for which they trained 25000 employees who would address and interact with customers on social media.
The vital factor in all these social media marketing case studies is that all or most of them had cases where there was a first-time strategy or some innovative campaign involved. Social media is still a new playground for marketers. Hence as a marketing VP you might be facing quite of a risk, but success stories all around definitely pose to be learning if not an inspiration.