How Social Media will help your Brand in the times of Crisis like the Pandemic COVID-19?

Social media is more than selling your product or service, we marketers and stakeholders should consider this and take advantage of this opportunity to make the most of it. 

Fast forward to the current Pandemic situation, everyone is locked down and working remotely from home, while few brands have given a new perspective to approach this situation. Marketers know very well how – the customers will remember which brands showed up, what did the brand said, and how did they help in supporting the cause.

Social media platforms help brands to coordinate fast responses and speedy audience engagement. It helps to make your brand alive and resonate with dealing with the current crises. 

Let’s check out how your brand can become flexible in the business, communications strategies to stay connected and actions that will demonstrate your brand identity in the chaotic months ahead.

Restore human connections

Social Platforms have given the opportunity for brands to establish human connections with their end-users. With this pandemic situation, it becomes all the more important to connect with people and support the cause and keep the bond intact.

The need for 1:1 connection has surged. In a press call, Mark Zuckerburg reported that WhatsApp and Facebook Messenger usage has increased double the times since the start of the  COVID-19 crisis. In particular, global consumers are turning to each other with voice calling and 1:1 messaging.

We always talk about brands having deeper purposes and deeper conversations, it is the correct time to build long-lasting impressions on the audience and put our brand statements to test.

Not all organizations are capable of saving the world, but then how can we add sparks of light and connections in times of crisis? Let’s check these examples who are making people feel better and are doing good with their content and ideas to help people cope up with the lockdown situations.

Hallmark—the very affirmative poster brand has announced that they’re bringing back their famous Christmas movie marathons earlier this year starting this March to help your self-quarantine.


In Chile, DJs are performing live sets on apps like TikTok and Instagram while audience members react in real-time on their phones.

Establish 1:1 connections with customers, make use of including increased use of Facebook Groups, social video (especially on TikTok) live streaming, and 1:1 messaging are few of the tactics brands should lay their hands on.

Compelling approaches towards your brand

Many organizations are deploying their virtual technology at par with social distancing limiting physical world interactions, end users are looking for digital solutions.

While virtual experiences are helping to keep retail and service businesses afloat, people still want human influence. 

Many small businesses – especially the influencers and service-oriented businesses such as beauty salons and fitness centers – have completely taken over the socio-only services with some really brilliant results. 

For example,

Sophie Pavitt is a New York-based facialist. Due to the coronavirus outbreak, she saw an instant decline in in-office cancellations. On the contrary, she started offering live guided facial tutorials on her Instagram channel. On the Live session, she saw more than 10% of her 7,285 followers tune in on day 1! She opted for doing tutorials on Instagram Live every Sunday so customers can perform facials while staying home and indulge in some self-care routine in this stressful situation.


#MyGlamm, the renowned skincare and cosmetic product brand is all set to keep their users engaged and tuned in with their various product offering routine and posts that help their audience entertained and engaged. This approach helped them to keep trending on social media and as well as in prospects’ minds.

In the above examples, gives the sense of new digital capabilities and the spiking demand for online and social interaction of users will outlast the epidemic and become a new norm in the coming years.

Support the cause to build the future

There are short term goals and strategies needed to adjust the current scenario and facing the reality, brands need to think of the long term plan using quick lessons learned during the COVID-19 outbreak to build long-lasting relationships with users.

What lessons offer bigger strategic solutions that we can develop in the months ahead?

We observe how organizations with digital transformation efforts well underway are surviving better than the ones firmly rooted in the physical world.

It is time to display brand culture towards their customers and employees. An initiative like ‘work from home’ tips, keeping the employees engaged, taking care of employees and prospects who are in need is empowering gesture.

The need of the hour is to develop new collaborative skills and learn important lessons about keeping customers engaged when the crisis is over.

Take bold marketing steps  – Donate/ Support

The unfortunate spread of COVID-19 has disrupted lives, livelihoods, communities and businesses worldwide.

Organizations around the world, including the brands, forums and partners, are coming together and finding innovative ways to tackle the pandemic.

Here are some of the examples of bug brands helping the community and getting appreciated worldwide.

Nestlé provides emergency help – donating food, medical nutrition products, bottled water & CHF 10 million to countries in greatest need.

Nestlé has stepped up its humanitarian efforts in the response to COVID-19 by partnering with the International Federation of the Red Cross and Red Crescent Societies (IFRC) to provide urgent help to emergency services, caregivers, and to strengthen health systems.

Inditex, which owns fashion retailer Zara, said it was looking into ways to convert part of its textile manufacturing capacity in Spain to make hospital gowns.

It was also planning to donate 300,000 masks and make its logistics and supplier network available to meet the demand for emergency medical supplies.

H&M has followed suit and has offered to donate and source supplies of protective masks, gowns and gloves to countries most affected in the EU.

Luxury firm LVMH, which owns Louis Vuitton, Bulgari, TAG Heuer and many other brands, will use its perfume production infrastructure to make hand sanitiser.

“LVMH will use the production lines of its perfume and cosmetic brands… to produce large quantities of hydroalcoholic gels,” the company said in a statement.

And the company is not stopping there. LVMH, a partner of the Forum, has also pledged to work with a Chinese industrial supplier to secure 10 million surgical face masks which will be distributed to French health services.

Lear more

Lastly, let’s all strive together to fight this pandemic by staying connected to customers and communities.

Social Media Expert | upGrowth Janhavi is an advertisement fanatic since childhood, she knows all the ads, taglines and campaigns of all major brands by heart. When she is not busy obsessing over social media strategies she enjoys reading, writing travelogues and watching spoofs. She loves to talk and narrate stories all the time which has led many of her colleagues to slowly walk away!

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